DELIVERY & RETURNS

• Minimum order for online delivery is £40 / €45 or 120kg to BT93 postcodes.
• We do not deliver outside BT93 postcodes or Eircode’s for local per-bag delivery orders.
• Please refer to our bulk buy options for deliveries outside these areas.
• All delivery prices are included in the quoted price.
• Please enter your correct postcode or Eircode to ensure you are quoted the correct price.
• Delivery will usually take place within 1–3 working days from the order date for local BT93 orders.

For any enquiries, please contact our team and we will be happy to help.

• We deliver bulk orders to all postcodes and Eircode’s throughout the island of Ireland, England, Scotland and Wales.
• All delivery prices are included in the quoted price.
• Please enter your correct postcode or Eircode to ensure accurate pricing.
• All pallets are shipped by courier using a tail lift and pallet truck.
• For all pallet deliveries to Ireland, delivery will take place within 28 working days from order date. The courier collects each order from the Maguire Fuels depot.
• For all pallet deliveries to England, Scotland, and Wales will take place within 5 – 10 working days from order date. The courier collects each order from the Maguire Fuels depot.

• Courier drivers cannot remove coal from pallets.
• Deliveries are made as kerbside deliveries.
• Where practical, drivers will do their best to position pallets at your preferred drop-off point.
• Pallet trucks require suitable surfaces such as concrete or tarmac.
• Gravel driveways may result in delivery being made at the nearest kerbside location.
• Bulk deliveries are carried out using rigid lorries of up to 30ft in length.
• Please ensure there is sufficient access before placing your order.
• If access is restricted due to narrow entrances, tight corners, overhanging trees, steep inclines or other hazards, the driver may leave the delivery at the nearest safe location.
• Driver safety is always the priority.

Changed your mind?
For items other than coal, you can return unused items within 14 days of receiving them.

• Items must be unopened, unused and in their original packaging.
• Return delivery costs are paid by the customer.
• We can’t accept returns of opened bags of fuel, used gas cylinders, gift vouchers, opened pet food.

For coal returns

• In the unlikely event that you wish to return a pallet of fuel for any reason:
  – The cost of returning the pallet will be the responsibility of the customer.
  – The pallet must be resealed and ready for courier collection.
  – A refund will be processed once the returned goods have been received.
• However, when coal is delivered, the customer must inspect and confirm by accepting the terms and conditions with the courier company. By doing no, returns are not valid.

Damaged, faulty, or incorrect items
If your order arrives damaged, faulty or isn’t what you ordered, contact us within 14 days of delivery. We’ll arrange a replacement or a full refund, including any delivery costs, at no extra cost to you.

Refunds
Once we’ve received and checked your return, we’ll refund you within 14 days to your original payment method.

How to start a return:

Contact us with your order number and the reason for the return:

• Phone: NI/UK +44 (0)28 6865 8046 | ROI 048 6865 8046
• Email: sales@maguirefuels.co.uk
• Or use the form on the website

We’ll confirm the next steps and arrange collection if needed.

• The responsibility for selecting and purchasing the correct type of smokeless fuel rests with you, the customer.
• As Maguire Fuels Ltd operates within the jurisdiction of the UK, we are not obligated to check your postal address to determine which type of fuel you should be using.
• We ask customers to check whether they live within a smokeless zone and, where required, purchase smokeless products to comply with local legislation.
• Maguire Fuels Ltd accepts no responsibility for the product selection made by customers, whether purchased through our website or over the telephone.
• We will always do our best to help you choose the correct option for your area. However, the final purchasing decision remains your own.