FREQUENTLY ASKED QUESTIONS
Have a question about home heating oil, solid fuel, deliveries, collections or ordering online?
We’ve answered some of the questions we receive most often below.
Do I need an account to buy from Maguire Fuels Ltd?
No. Anyone can place an order with Maguire Fuels Ltd. We deliver to residential addresses, provided there is suitable access for safe unloading.
How can I place an order?
You can place your order online 24/7 or contact our team if you need assistance with your purchase.
Can I order by phone or email?
Yes. Orders can be placed online or by phone. For security reasons, we do not recommend sending card details via email.
What payment options do you provide?
We accept Credit and Debit Card payments. Bank transfer is also available; however, this can take longer to process. Please contact us for more information.
Will I receive an order confirmation?
Yes. Please ensure you provide a valid email address during checkout. You will receive an order confirmation once your purchase has been completed.
Can I amend or cancel my order?
Please contact us as soon as possible if you need to amend or cancel an order.
Where do you deliver?
We use courier services that deliver throughout the UK and Ireland. Enter your postcode or Eircode during checkout to confirm availability and pricing for your area.
Do you deliver across Northern Ireland, the Republic of Ireland and the UK?
Yes. Some areas may have restrictions depending on courier availability.
Are delivery charges included?
Yes. Delivery charges are included in the quoted price once you have entered the correct postcode or Eircode.
How long does delivery take?
Delivery times vary depending on the products ordered and your location. Please refer to our Delivery & Returns page for full details.
What happens if I miss my delivery?
Drivers may contact you before delivery. If they are unable to reach you, your delivery may need to be rescheduled and additional charges may apply. Please ensure you provide an accurate contact number.
Do you offer next-day or express delivery?
In some circumstances, faster delivery services may be available. Please contact us before placing your order to discuss available options and any additional charges that may apply.
Do you offer trade or bulk deliveries?
Yes. Please contact our team for more information about trade accounts and bulk deliveries.
Yes. We’re proud of our reputation and encourage customers to read our reviews to see the level of service and support we strive to provide every day.
What is your returns policy?
If there is an issue with your order, please contact us as soon as possible so we can assist you. If you wish to return products under your consumer cancellation rights, you must notify us before dispatch or within 14 days of delivery. Returned items must be sent back at your own expense and in their original condition.
Refunds will be processed to the original payment method once returned goods have been received and inspected. If products arrive damaged, please notify us within 24 hours and provide photographs of the damage so that we can arrange a refund or exchange where appropriate.
For full details, please refer to our Delivery & Returns page.
What are your opening hours?
Our office opening hours are:
• Monday – Friday: 9:00am – 5:00pm
• Saturday: 9:00am – 2:00pm
• Sunday: Closed
Online orders can be placed 24 hours a day, 7 days a week.
STILL HAVE A QUESTION?
If you can’t find the answer you’re looking for, please complete the contact form below and a member of our team will be happy to help.
